Cotopaxisaleofficial Terms of Purchase

Terms of Purchase for Cotopaxisaleofficial

Last Updated: 2025.10.18
These Terms of Purchase ("Terms") govern your purchase of outdoor products (the "Products") from Cotopaxisaleofficial ("we", "us", or "our") through our website Cotopaxisaleofficial.com (the "Website"). By placing an order for Products on our Website, you ("you" or "Customer") agree to be bound by these Terms, as well as our Privacy Policy and any other applicable terms and conditions posted on the Website. Please read these Terms carefully before making a purchase.

1. Order Placement and Acceptance

1.1 Order Submission

When you submit an order through the Website, you are making a binding offer to purchase the Products specified in your order at the prices listed (including any applicable taxes, excluding shipping fees as outlined in Section 3). All orders are subject to our acceptance, and we reserve the right to reject or cancel any order for any reason, including but not limited to:
  • Availability of Products (e.g., stock shortages, discontinuations)
  • Errors in Product pricing, descriptions, or images on the Website
  • Suspected fraudulent activity or violation of these Terms
  • Inability to verify your payment or shipping information

1.2 Order Confirmation

Upon receiving your order, we will send you an automated email acknowledging receipt of your order (the "Order Acknowledgment"). This email does not constitute acceptance of your order. We will send a separate "Order Confirmation" email once we have reviewed and accepted your order, which will include your order number, details of the Products purchased, total amount charged, and shipping information. The contract for the purchase of Products will only be formed when we send the Order Confirmation.

2. Pricing and Payment

2.1 Pricing

All Product prices listed on the Website are in United States Dollars (USD) and are subject to change without notice. We strive to ensure that all pricing information is accurate, but in the event of a pricing error (e.g., typographical errors, incorrect formatting), we reserve the right to correct the error and either:
  • Notify you of the corrected price and ask if you wish to proceed with the order at the corrected price
  • Cancel the order and refund any amount you have already paid (if applicable)

2.2 Payment Methods

We accept the following payment methods for orders placed through the Website (subject to availability):
  • Major credit cards (Visa, Mastercard, American Express, Discover)
  • Debit cards linked to a checking or savings account
  • Digital wallets (e.g., PayPal, Apple Pay, Google Pay)
By providing payment information, you represent and warrant that:
  • You are the authorized holder of the payment method used
  • The payment information you provide is accurate and complete
  • You have sufficient funds or credit available to cover the total amount of your order

2.3 Payment Processing

We use third-party payment processors (e.g., Stripe, PayPal) to securely process your payment. These processors adhere to industry security standards (e.g., PCI DSS) to protect your payment information. We do not store full credit card or payment account details on our servers—all payment data is managed by our trusted payment partners. Payment will be charged to your selected payment method at the time we send the Order Confirmation (unless otherwise stated in the Order Confirmation).

3. Shipping and Delivery

3.1 Shipping Eligibility

We offer global free shipping on all orders, with no minimum purchase requirement. This includes delivery to all countries and territories where we currently offer shipping (as indicated on the Website during checkout). We reserve the right to restrict shipping to certain locations due to legal regulations, logistical constraints, or other factors, and will notify you if your shipping address is in a restricted area.

3.2 Processing and Shipping Times

  • Order Processing Time: We aim to process and ship all orders within 1–3 business days of sending the Order Confirmation. Processing time does not include weekends, public holidays, or periods of high order volume (e.g., Black Friday, holiday seasons), during which processing may take up to 5 business days.
  • Delivery Time: Once your order has shipped, you can expect delivery within 6–12 business days from the date of shipment. Delivery times are estimates and may vary based on:
    • Your shipping destination (e.g., remote areas may experience longer delivery times)
    • Customs processing (for international orders, which may add additional days to delivery)
    • Carrier delays (e.g., weather, transportation issues)

3.3 Shipping Tracking

Once your order ships, we will send you a shipping confirmation email with a tracking number and a link to track your package through the carrier’s website. You are responsible for monitoring the status of your shipment using the provided tracking information. If you do not receive your package within the estimated delivery time, please contact our customer service team at [email protected] with your order number and tracking number, and we will assist you in investigating the status of your shipment.

3.4 Delivery Responsibilities

You are responsible for providing an accurate and complete shipping address (including apartment numbers, building codes, or other necessary details) during checkout. We are not liable for:
  • Delays or non-delivery caused by incorrect or incomplete shipping information
  • Packages that are lost, stolen, or damaged after delivery (unless the damage occurs during transit and is reported as outlined in Section 7)
  • Customs fees, duties, or taxes imposed by your country of residence (for international orders, these are your sole responsibility—please check with your local customs authority for details)

4. Returns and Refunds

4.1 Return Eligibility

You may return any unused, unworn, or undamaged Product for a full refund (excluding any original shipping costs, though we offer free return shipping as outlined below) within 60 days from the date of delivery. To be eligible for a return, the Product must:
  • Be in its original condition (e.g., tags attached, original packaging intact)
  • Not have been used, washed, altered, or damaged
  • Include all original accessories (e.g., manuals, warranties, storage bags) that came with the Product
Certain Products may be excluded from returns due to their nature (e.g., personalized or custom-made Products, perishable items like outdoor food kits). These exclusions will be clearly noted on the Product’s detail page on the Website.

4.2 Return Process

To initiate a return, please follow these steps:
  1. Send an email to our customer service team at [email protected] with your order number, the name of the Product(s) you wish to return, and the reason for the return.
  1. Our team will review your request and, if approved, send you a return authorization number (RA number) and a prepaid return shipping label (for global free return shipping).
  1. Package the Product(s) securely, include the RA number inside the package, and attach the prepaid shipping label to the outside of the package.
  1. Drop off the package at the designated carrier location (as indicated on the return label) within 7 days of receiving the RA number.
We are not responsible for return packages that are lost or damaged in transit. We recommend keeping a copy of the return tracking number (provided by the carrier) for your records.

4.3 Refund Processing

Once we receive and inspect your returned Product (typically within 3–5 business days of delivery to our warehouse), we will send you an email confirming that your return has been accepted. We will then process your refund, which will be credited back to your original payment method within 5–10 business days of the return acceptance.
Refund processing times may vary based on your payment method or financial institution—for example, credit card refunds may take additional time to appear in your account (up to your card issuer’s billing cycle). If you do not receive your refund within the estimated timeframe, please contact your payment provider first, then reach out to our customer service team if the issue persists.

4.4 Exceptions to Refunds

We reserve the right to deny a refund if:
  • The returned Product does not meet the eligibility criteria outlined in Section 4.1
  • The Product is returned without a valid RA number
  • The return is received after the 60-day return window has expired
  • The Product shows signs of use, damage, or alteration that was not caused by shipping

5. Cancellations

5.1 Customer Cancellations

You may cancel an order only before we have shipped it (i.e., before you receive the shipping confirmation email). To cancel an order, please send an email to [email protected] with your order number and a request to cancel. We will confirm the cancellation via email and process a full refund to your original payment method within 5–10 business days.
Once your order has shipped, you cannot cancel it—you must instead follow the return process outlined in Section 4 to return the Product(s) for a refund.

5.2 Our Cancellations

We may cancel your order at any time (before or after shipping) for reasons including but not limited to:
  • Product unavailability (e.g., unexpected stockouts after order confirmation)
  • Discovery of a pricing or product description error
  • Suspected fraud or violation of these Terms
  • Legal or regulatory requirements that prevent us from fulfilling the order
If we cancel your order after you have already paid, we will process a full refund to your original payment method within 5–10 business days and notify you of the cancellation via email. If we cancel your order after it has shipped, we will arrange for the carrier to return the package to us, and once we receive it, we will process a full refund (including any shipping costs you may have paid, though we offer free shipping).

6. Product Availability and Descriptions

We strive to ensure that all Product descriptions, images, and specifications on the Website are accurate and up-to-date. However, we do not warrant that Product descriptions or images are error-free, complete, or current. Product colors may vary slightly from the images on the Website due to differences in device displays.
Product availability is indicated on the Website (e.g., "In Stock", "Out of Stock", "Pre-Order"). Pre-ordered Products will have an estimated availability date listed, and we will ship them as soon as they are in stock (we will notify you if there is a delay in the estimated availability date). We reserve the right to discontinue Products at any time without notice.

7. Damaged or Defective Products

If you receive a Product that is damaged during shipping or defective (i.e., has a manufacturing defect), please contact our customer service team at [email protected] within 7 days of delivery. Include your order number, photos of the damaged or defective Product (and its packaging, if damaged during shipping), and a description of the issue.
We will review your request and, at our discretion, offer one of the following solutions:
  • A replacement Product (shipped for free)
  • A full refund (processed within 5–10 business days)
  • A store credit (for the full value of the Product, valid for 12 months)
We may require you to return the damaged or defective Product to us (at our expense) before processing a replacement or refund.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Cotopaxisaleofficial shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your purchase of Products, including but not limited to:
  • Loss of use, profits, or data
  • Delays in delivery or non-delivery (unless caused by our gross negligence)
  • Damage to property or injury to persons (unless caused by a defective Product)
Our total liability to you for any claim arising out of or related to these Terms or your purchase of Products shall not exceed the total amount you paid for the Products in question.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Website, with the "Last Updated" date revised to reflect the change. We encourage you to review these Terms periodically before making a purchase. Your continued use of the Website to place orders after the posting of revised Terms constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests related to these Terms of Purchase, please contact our customer service team at:
  • Mailing Address: 3317 Tree Frog Lane, Kansas City, Missouri 64106, United States