Cotopaxisaleofficial Privacy Policy

Privacy Policy of Cotopaxisaleofficial

Last Updated: 2025.10.18
Cotopaxisaleofficial ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide when interacting with our website (cotopaxisaleofficial.com), purchasing our outdoor products, participating in our adventure experiences, or engaging with our services (collectively, the "Services"). By using our Services, you consent to the practices described in this Policy.

1. Information We Collect

We collect information about you to provide, improve, and personalize our Services, as well as to ensure compliance with legal obligations. The information we collect falls into two categories: Personal Information (information that identifies you individually) and Non-Personal Information (information that does not identify you).

1.1 Personal Information

We may collect Personal Information directly from you when you interact with our Services, including but not limited to:
  • Contact Information: Name, email address (e.g., [email protected] for communications), phone number, mailing address, and emergency contact details (for adventure experience participants).
  • Account Information: Username, password (encrypted), and account preferences when you create an account on our website.
  • Purchase and Transaction Information: Details of your orders (e.g., product type, quantity, shipping address), payment method information (we do not store full credit card details—this is handled by our third-party payment processors), and transaction history.
  • Adventure Experience Information: Health-related details (e.g., allergies, physical fitness level) you provide to ensure your safety during guided trips, as well as travel documents (if required for international experiences).
  • Communication Information: Content of emails, messages, or feedback you send to us, and records of your interactions with our customer service team.

1.2 Non-Personal Information

We may collect Non-Personal Information automatically when you use our website, or by aggregating Personal Information (such that it no longer identifies you). This includes:
  • Technical Information: IP address, browser type and version, operating system, device model, and information about how you access our website (e.g., pages visited, time spent, links clicked, referral source).
  • Usage Data: Patterns of how you use our Services (e.g., product browsing history, preferred adventure experience types) and engagement with our marketing materials.
  • Aggregated Data: Statistical data about user behavior, such as average order value, popular products, or common adventure destinations (this data is anonymized and cannot be linked to any individual).

2. How We Use Your Information

We use your information for legitimate business purposes that align with our mission to provide innovative outdoor products and purpose-driven adventure experiences. Specifically, we may use your information to:
  • Provide and Fulfill Services: Process your orders, deliver products, coordinate adventure experiences (e.g., sharing trip details with guides, arranging transportation), and communicate with you about your purchases or bookings.
  • Improve Our Services: Analyze user behavior to enhance our website functionality, develop new outdoor products that meet customer needs, and refine our adventure experiences (e.g., adjusting trip itineraries based on participant feedback).
  • Personalize Your Experience: Tailor product recommendations, marketing communications, and website content to your preferences (e.g., suggesting hiking gear based on your past purchases or adventure interests).
  • Communicate with You: Send you important updates (e.g., order confirmations, trip reminders, changes to our Services), respond to your inquiries or feedback, and share information about our products, experiences, or sustainable poverty relief initiatives (you can opt out of marketing communications at any time—see Section 6).
  • Ensure Safety and Compliance: Use health and emergency contact information to keep you safe during adventure experiences, verify your identity to prevent fraud, and comply with applicable laws (e.g., tax regulations, consumer protection laws).
  • Protect Our Rights: Defend against legal claims, investigate fraudulent activities, or enforce our Terms of Service.

3. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for their own marketing purposes. We may share your information with the following parties, only as necessary to provide our Services or comply with legal requirements:

3.1 Third-Party Service Providers

We work with trusted third-party providers to support our operations, and we may share your information with them to perform specific tasks on our behalf. These providers are contractually obligated to protect your information and only use it as instructed by us. Examples include:
  • Payment Processors: To process credit card or other payment transactions (e.g., Stripe, PayPal—these providers adhere to industry security standards like PCI DSS).
  • Shipping and Logistics Partners: To deliver your orders (e.g., FedEx, UPS) or coordinate transportation for adventure experiences.
  • Adventure Guides and Partners: To share your emergency contact and health information (as needed) for the safe execution of guided trips.
  • Technology Providers: To host our website, manage our customer relationship management (CRM) system, analyze website traffic (e.g., Google Analytics), and send marketing communications (e.g., Mailchimp).

3.2 Legal and Regulatory Disclosures

We may disclose your information if required by law, regulation, or legal process (e.g., a court order, subpoena), or if we believe in good faith that such disclosure is necessary to:
  • Protect the safety, rights, or property of Cotopaxisaleofficial, our users, or the public (e.g., responding to a medical emergency during an adventure experience).
  • Comply with applicable laws or government requests.
  • Prevent or investigate fraud, illegal activities, or violations of our Terms of Service.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction involving Cotopaxisaleofficial, your Personal Information may be transferred to the acquiring or successor entity. We will notify you via email or a prominent notice on our website prior to such a transfer, and the new entity will be bound by the terms of this Privacy Policy.

4. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
  • Encryption: Using industry-standard encryption (e.g., SSL/TLS) to secure data transmitted between your device and our website, and encrypting stored Personal Information (e.g., passwords).
  • Access Controls: Limiting access to your Personal Information to authorized employees, contractors, and third-party providers who need it to perform their job functions.
  • Security Audits: Regularly reviewing and updating our security practices to address emerging threats and comply with industry standards.
  • Data Minimization: Collecting only the information necessary to provide our Services, and retaining it only for as long as needed (see Section 5).
While we take steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to safeguard your data.

5. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period depends on the type of information and the purpose of collection:
  • Account and Purchase Information: Retained for as long as your account is active, plus a reasonable period after account closure (to comply with tax and warranty obligations).
  • Adventure Experience Information: Retained until the completion of the experience, plus a period to address any post-trip inquiries or safety follow-ups (health-related data is disposed of once no longer needed for safety or legal purposes).
  • Marketing Information: Retained until you opt out of marketing communications, or for a period consistent with our marketing compliance obligations.
When your information is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

6. Your Rights and Choices

You have certain rights regarding your Personal Information, subject to applicable laws. To exercise these rights, please contact us at [email protected] (see Section 9 for contact details). We will respond to your request within a reasonable timeframe (as required by law).
Your rights include:
  • Access: Request a copy of the Personal Information we hold about you.
  • Correction: Request that we update or correct inaccurate or incomplete Personal Information.
  • Deletion: Request that we delete your Personal Information, subject to legal or business obligations (e.g., we cannot delete information needed to comply with tax laws).
  • Restriction: Request that we restrict the use of your Personal Information (e.g., if you dispute its accuracy).
  • Data Portability: Request that we transfer your Personal Information to another organization (where technically feasible).
  • Opt-Out of Marketing: Unsubscribe from our marketing emails, newsletters, or promotional communications by clicking the "unsubscribe" link in the email, or by contacting us directly. Please note that we may still send you non-marketing communications (e.g., order confirmations, trip updates).

7. Children’s Privacy

Our Services are not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect Personal Information from children under this age. If we become aware that we have collected Personal Information from a child without parental consent, we will promptly delete that information. If you believe a child has provided us with Personal Information, please contact us at [email protected].

8. Third-Party Links and Services

Our website may contain links to third-party websites, services, or platforms (e.g., social media sites, partner organizations for poverty relief initiatives). This Privacy Policy does not apply to these third parties—we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third parties you interact with through our Services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will revise the "Last Updated" date at the top of this Policy and post the updated version on our website. We may also notify you of significant changes via email (if you have provided your email address) or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after the effective date of the updated Policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
  • Mailing Address: 3317 Tree Frog Lane, Kansas City Missouri 64106, United States
We will work with you to address any issues and ensure your privacy is protected.